Privacy Policy

Last updated: August 2026

1. Introduction

One Purpose Logistics (Pty) Ltd ("One Purpose Logistics", "we", "us", "our") is committed to protecting your privacy and processing your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and all other applicable South African legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we share it with, and the rights you have over your information. By using our website, portals, or services, you consent to the processing described in this policy.

2. Who we are

One Purpose Logistics (Pty) Ltd is a South African logistics and transport company providing freight, abnormal-load, container, agri, cross-border and general logistics services.

• Website: https://onepurposelogistics.com
• Portals: https://app.onepurposelogistics.com
• Email: info@onepurposelogistics.com
• Phone: 076 814 7764 (main) / 082 506 0482 (abnormal)
• Address: 4 Wells Street, Farrarmere, Benoni, Gauteng 1501, South Africa

3. What personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact details: name, company name, trading name, email address, phone numbers, physical and postal addresses.
• Business information: company registration number, VAT number, tax reference, banking details, and verification documents.
• Subcontractor / driver information: identity documents, driving licence numbers, professional driving permit (PDP) details, vehicle and trailer registrations, and insurance certificates.
• Account and usage data: login credentials (securely stored), user roles, access logs, load/job activity, GPS and location data related to tracked loads, and support correspondence.
• Technical data: IP addresses, browser type, device information and cookies when you visit our website.

4. Why we collect and process your information

We process personal information only for the lawful purposes for which it was collected, including:

• Providing and operating our logistics management platform, portals and mobile applications;
• Allocating, scheduling and tracking jobs and loads for clients and subcontractors;
• Managing subcontractor onboarding, verification, insurance and compliance requirements;
• Invoicing, payments, account management and financial reconciliation;
• Communicating with you about jobs, loads, quotes, invoices and platform updates;
• Meeting legal, regulatory, tax and safety obligations;
• Improving our services, security and user experience.

Where we rely on consent, you may withdraw your consent at any time by contacting our Information Officer (see section 11 below).

5. Legal basis for processing

We process personal information on one or more of the following lawful grounds under POPIA:

• Consent — where you have given us clear permission to process your information;
• Contract — where processing is necessary to perform a contract with you (e.g. transporting a load or paying a subcontractor);
• Legal obligation — where we must process information to comply with the law (e.g. tax records, accident reporting);
• Legitimate interest — where processing is necessary for our legitimate business interests and does not override your rights.

6. Who we share your information with

We never sell your personal information. We share it only where necessary to provide our services, including with:

• Transport partners and subcontractors — job, load and delivery details required to perform a transport service;
• Clients and customers — load progress, tracking, weighbridge and proof-of-delivery information;
• Third-party service providers — cloud hosting, email, payment, accounting (e.g. QuickBooks) and telematics providers who process data on our behalf under strict instructions;
• Regulators and authorities — where required by law, court order or for safety/road compliance.

Where your information is transferred outside South Africa (for example to cross-border service providers or to track SADC loads), we take reasonable steps to ensure it receives a level of protection comparable to POPIA.

7. How we protect your information

We implement appropriate technical and organisational measures to safeguard personal information, including:

• Secure, encrypted connections (HTTPS) for all portals and applications;
• Role-based access controls so users only see the information relevant to them;
• Encryption of sensitive data (such as bank details) at rest;
• Secure authentication, session management and audit logging;
• Regular monitoring and review of our security controls.

8. How long we keep your information

We keep personal information only for as long as is necessary for the purposes described in this policy, or as required by law (for example tax and accounting records are retained for the statutory periods). When information is no longer needed, we securely delete or anonymise it.

9. Cookies and website usage

Our website uses cookies and similar technologies to improve your browsing experience and understand how the site is used. You can control or disable cookies in your browser settings. The cookies used do not collect more information than is needed for these purposes.

10. Your rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you;
• Request that we correct or update inaccurate information;
• Request that we delete or destroy your information (subject to legal requirements);
• Object to the processing of your information in certain circumstances;
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact our Information Officer using the details below.

11. Contact us

• Email: info@onepurposelogistics.com
• Phone: 076 814 7764 (main) / 082 506 0482 (abnormal)
• Address: 4 Wells Street, Farrarmere, Benoni, Gauteng 1501, South Africa